Shipping policy

SHIPPING & DELIVERY POLICY

At Belu, we carefully pack and prepare every order for delivery. Please review the information below before placing your order.

We offer standard shipping Australia-wide.

Orders are generally dispatched within 1–3 business days of purchase.

Once your order has been dispatched, you will receive an email containing your tracking information.

Delivery times may vary depending on your location and any delays experienced by the postal service.

We currently offer international shipping to New Zealand.

International orders are sent using a tracked shipping service.

Delivery times are estimates only and may vary depending on the destination, customs processing, postal delays and other circumstances outside of Belu's control.

Once your order has been dispatched, you will receive an email containing your tracking information.

Please note that international customers may be responsible for customs duties, taxes or other fees imposed by their country. These charges are not included in the shipping fee and are the responsibility of the customer.

Orders are generally processed and dispatched within 1–3 business days of purchase.

During launches, sales, holidays or particularly busy periods, processing times may be slightly longer.

If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.

Delivery times provided by Belu are estimates only and are not guaranteed.

Once an order has been dispatched, delivery times are dependent on the relevant postal service and may be affected by factors including postal delays, weather, public holidays, customs processing and other circumstances outside of Belu's control.

Once your order has been dispatched, you will receive tracking information via email.

Please ensure that your shipping address is entered correctly at checkout.

Belu is not responsible for delays, failed deliveries or additional costs resulting from an incorrect or incomplete address provided by the customer.

If your order appears to have been lost or arrives damaged, please contact us at info@belu.com.au as soon as possible with your order number and details of the issue.

We will work with the relevant delivery provider to investigate the matter and assist in resolving the issue.

For international orders, customs duties, taxes or other import charges may apply depending on the destination country.

These charges are the responsibility of the customer. Belu does not control the customs process or the fees imposed by the destination country.

Customers are responsible for ensuring that they comply with any applicable import requirements in their country.

If you need to change your shipping address after placing an order, please contact us at info@belu.com.au as soon as possible.

We cannot guarantee that changes can be made once an order has been processed or dispatched.

If you have any questions about your order, shipping or delivery, please contact us:

Email: info@belu.com.au