Refund policy


Thank you for shopping with Belu.

Please read this policy carefully before making a purchase. 
We do not offer returns, refunds, or exchanges for change of mind or incorrect sizing.


1. Damages, Faults, and Incorrect Items (7-Day Inspection Window)
Please inspect your order immediately upon receipt. You have 7 days after receiving your item to contact us regarding any product faults or order issues.
Please contact us immediately at info@belu.com.au if:
  • The item arrives defective or damaged.
  • You received the wrong item or a size different from what you ordered.
If a product has a major failure under the Australian Consumer Law, you are legally entitled to your choice of a full refund or a replacement. This legal consumer guarantee applies equally to both full-priced and sale items.


2. Sizing and Change of Mind
Please choose your shoes and sizes carefully.

We do not offer refunds, exchanges, or store credit if:
  • The shoes do not fit or you selected the incorrect size.
  • You simply changed your mind, do not like the style, or the shoes are uncomfortable.
3. Non-Returnable Items
Certain types of items cannot be returned under any circumstances (unless they arrive faulty or damaged):
  • Sale items, clearance items, or gift cards.
  • Custom products (such as special orders or personalised items).


4. How to Process a Valid Return
To initiate a return for a damaged, defective, or incorrect item:
  1. Contact us within 7 days of delivery at info@belu.com.au.
  2. Provide your order number/receipt along with clear photos of the issue or damage.
  3. If your return is accepted, you will be provided with instructions on how and where to send your package to our return address.
    All return postage costs are the responsibility of the customer.
  4. Items sent back to us without first requesting a return will not be accepted.

 

Contact Us
For any questions regarding our return policy, please reach out to our team at info@belu.com.au.